Which phone system should you choose?
Desk phone setups require physical hardware (i.e., the phones themselves) These offer a reliable and cost-effective phone system to workplaces that don’t have the need to provide on-the-go communications to remotely based staff.
Softphone system setups rely on desktop apps to give your workers some of the same functionality as traditional phones without the need for additional hardware. Since it’s a digital solution, you can integrate these with your CRM, make video calls, and use Instant Messaging (IMs). However, you’re relying on mobile connectivity, battery life and might have to fork out to provide the mobile handsets .
Unified Communications as a Service (UCaaS) integrate hardware and software phone systems with the added benefit of instant messag- ing, video conferencing and more. While you have the benefits provided by both IP desk phones and softphone systems, having the complete unified communications solution will also cost you more than either solution on their own.